What you Need to Work as a Receptionist in 2025

If you want to work as a receptionist in 2025 then you have come to the right place. This guide will show you what skills you need so you can make sure that you are going into your new career with confidence, and so you can feel good about what lies ahead for you as a whole.

Strong Tech Skills and Experience with Software 

Receptionists often perform a lot of different administrative tasks. They have to help visitors, and they also need to be able to answer the phone and make appointments for people. Administrative tasks like this often require the use of various hardware and software. Many receptionists are expected to have a lot of experience here, so you need to make sure that you hit the mark. You also need to have a good amount of experience when it comes to phones and printers. In a world where hybrid working is the future, a lot of companies are now allowing virtual assistants to work from home. If this is something that you are interested in, then you also have a lot of different options. You can work as a virtual medical receptionist if you want to work in healthcare, for example. This is a great way for you to add some specific experience to your questionnaire, and it is also a constantly growing sector.

Emotional Intelligence
Another thing you need to do is make sure that you have a lot of emotional intelligence. You need to make sure that you are doing what you can to make sure that you are courteous in your approach to people, if people complain about your service then it will reflect negatively on the company that you work for. If you can, you also need to make sure that you have a good level of emotional intelligence as well. Soft skills are often passed over for hard skills when companies look for a receptionist, but at the same time, it’s still so important that you work on yourself and make it so you’re good at everything.

Communication
You need good communication if you want to be a receptionist. Receptionists are always interacting with guests, and they also have to help people get to where they need to be as well. If you can, you need to try and make sure that you handle basic customer queries, and you also need to be able to respond to basic customer service issues. Juggling customer service and making sure that you get all the admin tasks done during the day is not easy, but at the same time, it is a good way for you to make sure that you are accomplishing what you need to do in a well-rounded way. Having robust communication skills will help either way, as you need to be able to liaise with other people when it comes to your duties and the things that they may be able to help with if there are other receptionists working the same role.