WhatsApp Business- What You Should Know
You should already know by now that I have an online clothing store called Suety's Boutique. If you don't, make sure to check out my website www.suetysboutique.com, follow us on Instagram and Facebook @suetysboutique. Based on my audience, WhatApp is the best medium to communicate with my customers so when I heard about the WhatsApp Business App I decided to check it out.
WhatsApp Business allows you to create a public profile for your business with your business details including your business location, the business website, operating hours and more.
The chats can be labeled for organization, such as new customers, returning customers or orders completed. I think this is a great app and business owners should consider getting this app if they too use Whatsapp in their business. You are also able to set away messages and create quick replies to frequently asked questions.
What makes WhatsApp Business different from the regular WhatsApp?
-Business profile to list important information, such as a company's address, email and website.
-Statistics to see how many messages were successfully sent, delivered, and read.
-Messaging tools to quickly respond to customers.
- Ability to label chats and send messages to a certain group.
Why Use WhatsApp Business?
-For Internal Team Communication. Let's say you have a team and you would like to communicate with everyone on that team. Creating a WhatsApp allows you to communicate with team members in real time. Files can also be shared in the group as well.
-For Customer Communication. With Whatsapp Business, this can substitute for a live chat if you don't yet have a website. It gives your customers a medium to contact you.
-For Customer Support. Here your customers can ask questions about your product or services or even voice any issues they may be having with a product or service.
-For Marketing & Promotion. You can send promotional broadcast messages to your customer's phone about new products or services.
-Share Social Statuses With Your Customers
Interested in getting WhatsApp Business? Check the video below.
WhatsApp Business is a powerful communication tool. Its cost effective and you can get started quickly.
Are you using WhatsApp in your business? Please share below.